Introduction

Eric Favre India (“we”, “us”, “our”), operated by Eric Favre (Team India), is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website ericfavrestore.in and make purchases.

By using our website, you consent to the practices described in this policy, in compliance with the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital Personal Data Protection Act 2023 (DPDP Act).

Information We Collect

Personal Data You Provide

  • Account information: Name, email address, phone number, password
  • Shipping details: Delivery address, city, state, PIN code
  • Payment information: Processed securely by Razorpay/PayU (we do not store card details)
  • Order history: Products purchased, order dates, amounts
  • Communications: Contact form messages, customer support interactions

Automatically Collected Data

  • Device information: Browser type, operating system, screen resolution
  • Usage data: Pages visited, time spent, referring URLs
  • IP address and approximate geographic location
  • Cookies and similar technologies (see Cookies section below)

How We Use Your Information

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Manage your account and provide customer support
  • Improve our website, products, and services
  • Send promotional emails (only with your consent; you can opt out anytime)
  • Prevent fraud and ensure website security
  • Comply with legal obligations

Cookies

We use cookies to:

  • Essential cookies: Enable core functionality (cart, checkout, login)
  • Analytics cookies: Understand how visitors use our site (Google Analytics)
  • Marketing cookies: Deliver relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

Third-Party Sharing

We share your data only with:

  • Payment processors: Razorpay, PayU (to process transactions securely)
  • Shipping partners: Courier services (to deliver your orders)
  • Analytics providers: Google Analytics (anonymised usage data)
  • Hosting provider: Our server infrastructure provider

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including SSL encryption, firewalls, and access controls. Payment data is processed by PCI-DSS compliant payment gateways.

Your Rights

Under the DPDP Act 2023 and applicable Indian laws, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate or incomplete data
  • Delete your personal data (subject to legal retention requirements)
  • Withdraw consent for data processing at any time
  • Data portability – receive your data in a structured format
  • Nominate a person to exercise your rights in case of death or incapacity
  • Grievance redressal – file complaints regarding data handling

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is retained for a minimum of 8 years for tax and legal compliance.

Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For privacy-related queries, data access requests, or complaints:

  • Email: contact@ericfavre.in
  • Phone: +91 93552 00030
  • Address: 3E-19 BP, NIT, Faridabad, Haryana 121001, India

Last updated: February 2026